These terms explain the general conditions for shopping with FLORA TECH. By using the website, placing an order, or submitting a pay-monthly pre-check, you agree to use the service responsibly and provide accurate information.
Product information
We aim to show clear product names, prices, conditions, stock status, warranty notes, included items, and product images. Availability, pricing, promotions, and product details may change before checkout is completed.
Orders and payment
Orders are processed after payment confirmation. For normal checkout, customers should review the item, delivery address, payment total, and contact details before paying.
Warranty and exchange
Warranty, exchange, and product support depend on the product condition, supplier terms, product notes, and issue reported. Open-box and pre-owned products may have different support terms.
Customer responsibility
Customers are responsible for providing accurate account, delivery, payment, and application information. Incorrect details may delay order processing, delivery, pay-monthly review, or support requests.
Customer Conduct, Verification & Cancellation Rights
FLORA TECH aims to handle every order, pay-monthly application, warranty request and support case fairly, transparently and respectfully. Customers may raise genuine complaints, request clarification, dispute an issue in good faith, or ask for a review without that being treated as disruptive behaviour.
FLORA TECH reserves the right to verify order details, customer identity, delivery information, payment status, supporting documents, stock availability, product eligibility and fraud or security risk before accepting, processing, releasing, dispatching or continuing an order or application.
FLORA TECH may refuse, hold, cancel or decline to proceed with an order, application, reservation, support request or service only where objective grounds exist. These grounds include incomplete or unverifiable information, false or misleading details, suspected unauthorised payment, payment reversal or chargeback risk, suspected fraud, voucher or promotion misuse, attempted abuse of warranty or return processes, legal or regulatory requirements, product unavailability, clear listing or pricing error, repeated non-response to reasonable verification requests, credible security risk, threats, harassment, abusive communication, discriminatory language, obscene messages, intimidation, or conduct that creates a safety or operational risk for FLORA TECH staff, customers, couriers, payment partners or systems.
Business registration
FLORA TECH RETAIL SDN BHD
SSM Registration No. 202201035153 (1480850-W)